Project Abstract
Organisational resilience and digital maturity both explain how some organisations are better able to cope with unexpected disruptions. However, research exploring the relationship between these two concepts, and their role in addressing exogenous shocks, remains sparse. This study first aimed to compare digitally mature SME retailers’ organisational resilience with that of digitally less mature SME retailers, and then investigate further how their digital maturity impacted their response to the COVID-19 pandemic. Using a meta-analytic framework, we investigate what we currently understand about the relationship between these two constructs, and how we can apply this knowledge to the SME context.
