Research/Scholarly/Creative Works

Journal Articles

• Gössling S., McCabe S. and Chen N. (2020) A socio-psychological conceptualisation of overtourism. Annals of Tourism Research 84 http://dx.doi.org/10.1016/j.annals.2020.102976.

• Chen N., Hall CM., Yu K. and Qian C. (2019) Environmental satisfaction, residential satisfaction, and place attachment: The cases of long-term residents in rural and urban areas in China. Sustainability (Switzerland) 11(22) http://dx.doi.org/10.3390/su11226439.

• Dwyer L., Chen N. and Lee J. (2019) The role of place attachment in tourism research. Journal of Travel and Tourism Marketing 36(5): 645-652. http://dx.doi.org/10.1080/10548408.2019.1612824.

• Jiang Y. and Chen N. (2019) Event attendance motives, host city evaluation, and behavioral intentions: An empirical study of Rio 2016. International Journal of Contemporary Hospitality Management 31(8): 3270-3286. http://dx.doi.org/10.1108/IJCHM-06-2018-0501.

• Qi S. and Chen N. (2019) Understanding Macao’s Destination Image through User-generated Content. Journal of China Tourism Research 15(4): 503-519. http://dx.doi.org/10.1080/19388160.2019.1577199.

• Chen N., Dwyer L. and Firth T. (2018) Residents' place attachment and word-of-mouth behaviours: A tale of two cities. Journal of Hospitality and Tourism Management 36: 1-11. http://dx.doi.org/10.1016/j.jhtm.2018.05.001.

• Chen NC. and Dwyer L. (2018) Residents’ place satisfaction and place attachment on destination brand-building behaviors: conceptual and empirical differentiation. Journal of Travel Research 57(8): 1026-1041. http://dx.doi.org/10.1177/0047287517729760.

• Prayag G., Chen NC. and Chiappa G. (2018) Domestic tourists to Sardinia: motivation, overall attitude, attachment, and behavioural intentions. Anatolia: An International Journal of Tourism and Hospitality Research- 29(1): 84-97. http://dx.doi.org/10.1080/13032917.2017.1387583.

• Qi S., Wong CUI., Chen N., Rong J. and Du J. (2018) Profiling Macau cultural tourists by using user-generated content from online social media. Information Technology & Tourism 20(1-4): 217-236. http://dx.doi.org/10.1007/s40558-018-0120-0.

• Ardley B. and Chen NC. (2017) Strategies and servicescapes: Delivering user focused health care in Europe and China. Strategic Change 26(3): 273-280. http://dx.doi.org/10.1002/jsc.2128.

• Fortin D. and Chen NC. (2017) Emerging issues in digital marketing. Journal of Consumer Marketing 34(6): 469-471. http://dx.doi.org/10.1108/JCM-07-2017-2268.

• Chen N., Dwyer L. and Firth T. (2015) Factors Influencing Chinese Students' Behaviour in Promoting Australia as a Destination of Chinese Outbound Travel. Journal of Travel & Tourism Marketing 32(4): 366-381. http://dx.doi.org/10.1080/10548408.2014.897299.

• Chen NC. and Šegota T. (2015) Resident attitudes, place attachment and destination branding: A research framework. Tourism and Hospitality Management 21(2): 145-158. http://dx.doi.org/10.20867/thm.21.2.3.

• Chen N., Dwyer L. and Firth T. (2014) Conceptualisation and measurement of the dimensionality of place attachment. Tourism Analysis 19(3): 323-338. http://dx.doi.org/10.3727/108354214X14029467968529.

• Chen N., Dwyer L. and Firth T. (2014) Effect of dimensions of place attachment on residents' word-of-mouth behavior. Tourism Geographies 16(5): 826-843. http://dx.doi.org/10.1080/14616688.2014.915877.

Chapters

• Chen N., Qi S. and Hall CM. (2019) Halal Food Certification in China. In Hall CM; Prayag G (Ed.), The Routledge Handbook of Halal Hospitality and Islamic Tourism: 249-263.Routledge. http://dx.doi.org/10.4324/9781315150604-19.

• Qi S. and Chen N. (2017) “Thank you for your stay,” and then what? Macau hotels’ responses to consumer online reviews. In Schegg R; Stangl B (Ed.), Information and Communication Technologies in Tourism 2017: 559-569.Springer. http://dx.doi.org/10.1007/978-3-319-51168-9_40.

Conference Contributions - Published

• Finsterwalder J., Chen N., Tombs A., Prayag G. and Hall C.. (2019) Place Attachment in a Post-Earthquake Scenario: Some Preliminary Findings: An Abstract. In Rossi P; Krey N (Eds). Finding New Ways to Engage and Satisfy Global Customers: 827-827. Cham: Springer. http://dx.doi.org/10.1007/978-3-030-02568-7_219.

• Zhang C. and Chen N.. (2018) “I am so I protect”: Impacts of place identity and heritage identification on environmentally responsible behaviours. In Proceedings - CAUTHE 2018: 607-608.

• Chen N., Šegota T. and Golja T.. (2017) Self-congruity and word-of-mouth behaviour of local residents. In.

• Chen NC. and Dwyer L.. (2017) Who are better place brand champions than residents? In AM2017 Conference ProceedingsHull.

• Tombs A., Finsterwalder J., Chen NC., Prayag G. and Hall C.. (2017) The role of transitional servicescapes in maintaining attachment to place. In Proceedings of AMS WMC.

• Chen N.. (2016) Findings in the application of the dimensionality and measurement of attachment in brand context: Nike China’s case. In 2016 Global Marketing Conference at Hong Kong Proceedings: 284-288. http://dx.doi.org/10.15444/GMC2016.03.05.03.

• Chen NC. and Qi S.. (2016) Identifying emerging features of Macau budget hotels. In Fortin D; Ozanne L (Eds). Marketing in a Post-Disciplinary Era ANZMAC 2016 Proceedings: 1010-1010. Christchurch.

• Chen NC.. (2016) Turning residents into destination brand ambassador: Using dimensions of place attachment to predict destination branding building behaviours. In Fortin D; Ozanne L (Eds). Marketing in a Post-Disciplinary Era ANZMAC 2016 Proceedings: 1009-1009. Christchurch.

• Finsterwalder J. and Herzhoff M.. (2016) Re-designing the Customer Experience in Hospitality Industry – Case Study BurgerFuel. In Chen N; hall CM; Prayag (Eds). NZTHRC Proceedings: 35-35. Christchurch, New Zealand: Department of Management, Marketing and Entrepreneurship, School of Business and Economics, University of Canterbury.

• Rao Y., Chen N., Zhong H. and Lin X.. (2016) The industrial clustering phenomenon in the catering market in China: A study on Hangzhou Green Tea Restaurant lawsuit. In Chen N; Hall; Prayag (Eds). : 25-25.

• Yu K., Chen N., Zhu X. and Gao J.. (2016) Perceived residential environment quality, place attachment, and environmental satisfaction: The competing models in rural and urban areas of China. In 2016 Global Marketing Conference at Hong Kong Proceedings: 1663-1668. http://dx.doi.org/10.15444/GMC2016.12.01.01.

• Chen NC. and Han XY.. (2015) Effect of brand attachment on brand citizenship behaviour in China: Nike's case. In Proceedings: 120-130.

• Chen NC., Zhao Q. and Ardley B.. (2015) The impact of personal connection on customer behaviours (word-of-mouth intention and retention) in service encounters. In Proceedings: 131-140.

• Yu K., Chen N. and Chen Z.. (2015) Study on the relationships between perceived residential environment quality, place attachment, and environment satisfaction in rural and urban areas of China. In Innovation and Growth Strategies in Marketing: 1081-1087.

• Chen C.. (2012) Conceptualizing the dimensionality of brand attachment: to understand the long-term complex human-brand relationship from an attachment perspective. In.

• Chen N., Dwyer L. and Firth T.. (2012) Conceptualizing the dimensionality of place attachment for a tourism destination. In.

• Chen N. and Dwyer L.. (2011) Conceptualizing the formation of residents’ online word-of-mouth behaviour to promote place brand. In.

• Chen N.. (2010) Conceptual and semantic analysis in ambush marketing utilizing LEXIMANCER Software tool. In.

• Chen N.. (2010) The construction of place citizenship behaviour: From a resident perspective. In.

• Chen N. and Huang S.. (2006) Pharmaceutical e-business in China: a case of a pharmaceutical e-commerce company. In http://dx.doi.org/10.1109/ICSSSM.2006.320641.

Conference Contributions - Other

• Chen N. and de Vries H. (2019) Stakeholder analysis of the evolving professionalism of clubs within China's National Basketball League (NBL). Christchurch, New Zealand: Sport Management Association of Australia and New Zealand, 4-6 Dec 2019.

• Chen NC., de Vries H. and Wang X. (2017) Entrepreneurial development of China’s professional sport clubs: The case of Hunan Yongsheng, NBL. Gold Coast, Australia: SMAANZ 2017 Conference, 29 Nov-1 Dec 2017.

• Chen N. (2014) Studying place satisfaction's impact on attachment to both China and Australia for Chinese students in Australia. Barcelona, Spain: The Fourth International Conference on Tourism between China-Spain (ICTCHS 2014), 29 Jun-2 Jul 2014.

• Chen N., Dwyer L. and Firth T. (2012) From place attachment to word-of-mouth behaviour: A tourism destination perspective. Melbourne, Australia: CAUTHE 2012 National Conference, 6-9 Feb 2012.

• Chen N. and Dwyer L. (2011) Human-place relationship and place citizenship behaviour. Guilford, UK: Advancing the Social Science of Tourism 2011, 28 Jun-1 Jul 2011.

• Chen N., Dwyer L. and Firth T. (2011) Conceptualizing the dimensionality of place attachment. 2011 TOSOK International Tourism Conference, 4-6 Jul 2011.

• Chen N., Dwyer L. and Firth T. (2011) Conceptualizing the dimensionality of place attachment. Seoul: 2011 TOSOK International Tourism Conference, 4-6 Jul 2011.

Theses / Dissertations

• Chen NC. (2012) Human-place relationship and word-of-mouth behaviour to promote the place as a destination: The construct, antecedents, and outcomes. Kensington. University of New South Wales.

Editorial Work

• Tourism and Hospitality Management Editorial Board Member ( 2015 - 2021)

Review and Refereeing

• Australasian Marketing Journal ( 2019 - 2021)
• Cogent Business & Management ( 2016 - 2021)
• Current Issues in Tourism ( 2016 - 2021)
• International Journal of Culture, Tourism and Hospitality Research ( 2020 - 2021)
• International Journal of Internet Marketing and Advertising ( 2015 - 2021)
• International Journal of Tourism Cities ( 2019 - 2021)
• International Journal of Tourism Research ( 2020 - 2021)
• International Journal of Wine Business Research ( 2020 - 2021)
• International Planning Studies ( 2019 - 2021)
• Journal of Brand Management ( 2016 - 2021)
• Journal of Consumer Affairs ( 2018 - 2021)
• Journal of Consumer Marketing ( 2016 - 2021)
• Journal of Environmental Psychology ( 2020 - 2021)
• Journal of Hospitality and Tourism Management ( 2020 - 2021)
• Journal of Hospitality and Tourism Research ( 2019 - 2021)
• Journal of Spacial Science ( 2018 - 2021)
• Journal of Sustainable Tourism ( 2016 - 2021)
• Journal of Travel and Tourism Marketing ( 2019 - 2021)
• Leisure Sciences ( 2017 - 2021)
• Sport in Society ( 2019 - 2021)
• Tourism Analysis ( 2013 - 2021)
• Tourism Geographies ( 2015 - 2021)
• Tourism Management ( 2013 - 2021)
• Tourism Management Perspectives ( 2017 - 2021)